FAQs
See below for some of our most commonly asked questions. If your query isn’t covered, please contact us.
I want to buy online but have some queries?
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You can talk to any one of our sales team for more information - email us at sales@thecarsalescompanybury.co.ukor call us on 0161 7614171 / 0161 7614272
I would like to amend or cancel my order
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For any questions regarding cancellation please email us at sales@thecarsalescompanybury.co.uk or alternatively call us on 0161 7614171 / 0161 7614272
How secure is your online deposit process?
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We use a secured verified payment provider which utilises encrypted software protecting your card payment details. We do not store any of your card details.
Can I amend my delivery and collection day after I have placed my order?
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For any questions regarding the delivery or collection of your order, please email us at sales@thecarsalescompanybury.co.uk or alternatively call us on 0161 7614171 / 0161 7614272 as soon as possible to review options.
Finance
How do I get my finance settlement?
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We can help you with this. One of our sales team will be able to obtain your settlement figure.
Contact us at sales@thecarsalescompanybury.co.uk or alternatively call us on 0161 7614171 / 0161 7614272
I have some questions regarding financing my purchase who should I speak to?
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We would be happy to talk to you regarding any questions you have about financing your car purchase. For any questions regarding finance please email us at sales@thecarsalescompanybury.co.uk or alternatively call us on 0161 7614171 / 0161 7614272
Part Exchange
Can I use my part exchange as my deposit for my car purchase?
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Yes, you can use your part exchange as all or part of your deposit towards your car purchase. However, if there is outstanding finance on your part exchange this will have to be settled by us as part of the transaction. Any amount left after settlement of your finance can be used towards your deposit.
What happens if my part exchange is worth more than the car I want to purchase?
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If your car is valued more than the car you would like to purchase and there is no outstanding finance on it, we will happily give you back the difference. This would be paid on collection or taking delivery of your new vehicle.
Is the valuation you give me for my part exchange guaranteed?
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Yes, assuming you have described your part exchange accurately, answered all the questions correctly your value will be guaranteed.
Can I remove my part exchange from my order at any time?
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Yes, you can remove your part exchange from your order at any time prior to your vehicle handover. You will though have to allow for any adjustment in your quotation if your part exchange was being used towards your deposit.
Can I part exchange two vehicles as part of my order?
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Yes, if both the vehicles are owned by you, or you have the permission of the owner to use the vehicle as part of your order. Our sales will be able to help you in this scenario. Please email us at sales@thecarsalescompanybury.co.uk or alternatively call us on 0161 7614171 / 0161 7614272 to discuss further.
